At Derby Gifts, we strive to provide high-quality Kentucky Derby and equestrian-themed products. Please review our return policy below.

Damaged or Defective Items

We accept returns for damaged or defective items within 30 days of delivery. If your item arrives damaged or defective, please contact us to initiate a return.

To process your return, please provide:

• A description of the issue
• Photos of the damaged or defective item
• Your order number

Return Shipping Costs

• The buyer is responsible for return shipping costs and must arrange return shipping by mail.
• We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.

Final Sale Policy

All other sales are final. We do not accept returns or exchanges for reasons other than damage or defects. Please review product details carefully before purchasing.

Return Process for Damaged Items

1. Contact Us – Email BeckyB@DerbyGifts.com within 30 days of receiving your order.
2. Provide Proof – Include photos of the damaged item and order details.
3. Ship the Item – Once approved, the buyer must ship the item back at their own expense.
4. Refund Processing – Refunds will be issued within 3 business days of receiving and inspecting the returned item.

Non-Returnable Items

• Used or worn items
• Gift cards
• Customized or personalized items

Refund Processing Time

Refunds will be issued to your original payment method within 3 business days of receiving the return. Your bank may take additional time to process the funds.